Common questions answered
Frequently asked Questions
We are so confident in our service and products that we offer every customer our Satisfaction Guarantee.
If you are not happy with your order we will work with you to make it right — including any exchanges and refunds needed.
We know its a crazy thought… we treat every customer the same way we would want to be treated, so every customer becomes part of our family.
If for any reason you need support, don’t hesitate to contact us using any of the methods on this page!
Our team members all work together to make sure that your requests are resolved.
Most products that are Ready-to-Ship typically ship within 1-week from order placement; however, this may vary depending on the type of equipment and shipping method.
Before any order is placed, our fitness equipment experts will review lead-times and estimated freight times.
Our sales team will be in contant contact with you to provide you personal updates on your order.
This way, you’re not trying to decipher weird statuses on pages. When speaking with a human, you get to really find out what’s happening with your order at every step!
Yes, we do ship worldwide! Contact us and our logistic specialists will provide a quick quote to any possible worldwide destination.
Typically, the cost of shipping anywhere other than North America is high so it usually is more cost effective to purchase equipment in bulk.
In some cases, the shipping/freight costs may be much more than the cost of the items purchasing.