Curbside freight is the standard delivery service via freight carriers, that leaves your product on the first dry landing of your home or business (e.g. driveway/front door step, or commercial store front). The trucking company will call you in advance to schedule a time of delivery.
Typically, it will be scheduled during business hours Monday-Friday and they will provide you with a 2-5 hour window for delivery.
PLEASE INSPECT YOUR DELIVERED ORDER FOR DAMAGES PRIOR TO ACCEPTANCE!
More than 75% of all Pro Gym Supply orders are packaged on pallets, covered cardboard or bubble wrapped, and then shrink wrapped for protection of electronics and fragile parts. In most cases, products ship fully assembled, on occasion, Pro Gym Supply will remove the console or other detachable pieces that can be potentially damaged during transit.
Most cardio products arrive crated in wood. For larger orders or full trailer loads, Pro Gym Supply will blanket wrap your shipment and thoroughly secure all products to the shipping trailer floor.
In event that your order damaged in transit, make note on the BOL (Bill of Lading) that the driver has with him/her. If the damage is MINOR (e.g. cracked or dented covers, scratched paint, missing end caps, broken console, etc.) please make note on the BOL (Bill of Lading) and ACCEPT shipment. Once signed for, please contact your Pro Gym Supply representative so that we can replace or repair any parts issues and be reimbursed by the shipping carrier as per your BOL notes. If the damage is MAJOR (e.g. cracked frame, bent steel, fork lift punctures, or other extreme cases that would render a product unusable), you have the right to refuse delivery. Make sure to note all the outstanding issues on the carriers BOL (Bill of Lading), and call us immediately at 800-504-6068, so that a customer service representative can guide you through the process of receiving a replacement unit / store credit.