Frequently Asked Questions
All prices for themes, templates and other items, including each seller's or buyer's account balance are in USD
Pro Gym Supply uses variety of LTL (Less Than Truckload), motor freight companies, and van line carriers. Our consistent volume of daily shipments allows us to secure the most competitive rates and pass the savings on to our customers. Our most commonly used carriers are FedEx Freight, YRC Freight, R&L Carriers, TNT Freight, Daylight Transport, and ConWay Freight..
Depending upon the lead time of your order; minimum 2-weeks and up to 10-weeks for a full gym package, your order will be packaged in less than 2 days after completion of all order items, and scheduled for pickup to be shipped.
Average Transit Times
- Northeast: Up to 1-3 Business Days
- Southeast & Midwest: Up to 3-5 Business Days
- Mountain: Up to 4-7 Business Days
- West: Up to 5-9 Business Days
Standard Transit Days From Long Island
Once your order has been picked-up by the shipping carrier, we will provide you with PRO number (tracking number) and carrier website, where you can find an up to date estimated delivery status and date.
For those lucky enough to be located in the New York, New Jersey, and Connecticut area, Pro Gym Supply can professionally deliver and install your products into any location. We will test and calibrate each unit to ensure the best product experience every time. If you are located outside of the Northeast region, Pro Gym Supply has established a network of trusted professional delivery and installation companies that can meet your needs. If you are purchasing a full used gym equipment package, Pro Gym Supply can have one of its experienced fitness experts fly to your location, who will design, coordinate, and execute your gym plan efficiently.
Curbside freight is the standard delivery service via freight carriers, that leaves your product on the first dry landing of your home or business (e.g. driveway/front door step, or commercial store front). The trucking company will call you in advance to schedule a time of delivery. Typically, it will be scheduled during business hours Monday-Friday and they will provide you with a 2-5 hour window for delivery. PLEASE INSPECT YOUR DELIVERED ORDER FOR DAMAGES PRIOR TO ACCEPTANCE! If your equipment is damaged, please read the procedure above.
Inside delivery is a service provided by Pro Gym Supply or specialty delivery companies that will bring in your fitness equipment order up to 50 feet inside your home or business. If required, the service will also include disassembly of equipment to move through your location and reassembly of the product in the selected final location. PLEASE INSPECT YOUR DELIVERED ORDER FOR DAMAGES PRIOR TO ACCEPTANCE! If your equipment is damaged, please read the procedure above.
If the freight company set a delivery appointment and missed it or pulled a “no call no show” on you please call customer service and speak with someone that can help you. If they cannot help you or have not provided you with satisfactory information please contact us via email or telephone at 800-504-6068 and we will be happy to call on your behalf to address the matter. Sometimes we have more “pull” at the freight company because we ship a lot with them, so they may be more inclined to listen to us and resolve the matter faster.
Sure! As soon as your order is completed, your Pro Gym Supply representative will contact you to schedule a convenient pick-up time and date. Please notify the representative when placing the order, if you will be picking the order up. All pickups will be from our production facility located at: