Return and Refund Policy
Last Updated on November 12, 2024
Please note that once the Product has left our facility, the order can no longer be cancelled and this Returns and Refund Policy will apply.
If you are looking to return your ordered Product, we are here to help!
1. Return Period
1.1 In order to be eligible for a refund, you should promptly Contact Us within 14 days from the time you received the Product (“Return Period“) with information about the Product such as proof of purchase, order number, date of purchase, delivery date, and the reason for the return.
1.2 If the Return Period has passed your purchase, we will not issue a refund.
2. Shipping for Returns
2.1 You agree to return the purchased Product to us in its original and exact packaging and state.
2.2 In returning the Product, use the Order Number or Invoice Number as the RMA and reference number.
2.3 You should shop the Product to the following address:
Pro Gym Supply, Inc.
319 Richard Mine Road #600
Wharton, NJ 07885
(800) 504-6068
[email protected]
Business w/ Loading Dock
Email [email protected] for an appointment.
2.4 Shipping at your expense. You must prepay and insurance the shipping charges for all returns.
2.5 Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. If you had an installation service performed, then that will not be refunded. If shipping shows as free on the invoice, we will deduct the dollar amount of the actual shipping bill that we received from the shipping company from the refund amount.
2.6 We are not responsible for any loss or damage to the Product during shipment. We cannot be held liable for any loss, theft, breakage, delay, or failure to deliver caused by the shipping company. We will not be liable and we will not issue a refund if we do not receive your returned Product or if we will not receive it in the same condition as we have sent it to you.
2.7 After we receive your purchased Product, our team of professionals will inspect it.
3. Restocking Fee
3.1 A Restocking Fee of 20% of the Product price will apply to all returns.
3.2 The Restocking Fee will be deducted from the amount that will be refunded to you.
4. Conditions of Product for Return
4.1 In order for a return of a Product to be accepted, it must meet the following conditions:
(i) The Product must be in the original and exact packaging and state, with the original tags attached.
(ii) Stickers on the Product box or packaging should not be removed or altered in any form.
4.2 We do not refund Products that were:
(i) Obtained from a source other than the website or our authorized resellers.
(ii) Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, liquids, sharp objects, improper electrical supply, etc.)
(iii) Damaged by misuse or actives other than the intended purpose.
5. Processing of Refunds
5.1 We will process a refund within 5 to 7 business days after we received an authorized Product return.
5.2 If you are entitled to a refund, we will refund the purchase price to the original payment method you used during the purchase.
5.3 For credit card payments, it may take 7 to 10 business days after we receive the authorized Product return for a refund to show up on your credit card statement. However, during busy periods, this may take longer. We will inform you as soon as we have processed the refund.
6. Contacting Us
6.1 We will notify you via email, within a reasonable period of time, whether you are entitled to a return or refund.
6.2 To follow-up on the status of your request, please Contact Us
Read the rest of the Terms and Conditions which includes Cancellation Policy, Chargeback Policy and Privacy Policy.